Ghost Of Tsushima Katana

At Katana Depot, we are dedicated to providing a reliable and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.

Order Processing

All orders are reviewed, prepared, and dispatched as quickly as possible after purchase.

Processing Time

• Processing Time: 1–2 Business Days
• Processing Days: Monday – Friday
• Orders placed after the daily cut-off time will be processed on the next business day.

Delivery Time

Once your order has been shipped, delivery typically takes:

Transit Time

• 4–7 Business Days
• Delivery Days: Monday – Friday

Estimated Total Delivery Time

The estimated total shipping timeframe, including processing and transit, is:

5–9 Business Days

Please note that delivery estimates may vary depending on your location, carrier operations, weather conditions, or other unforeseen circumstances.

Order Cut-Off Time

Daily Cut-Off Time

04:00 PM (GMT-08:00)

Orders placed before the cut-off time will begin processing on the same business day. Orders placed after the cut-off time will be processed on the next business day.

Order Tracking

After placing your order, you will receive an order confirmation email.

Once your order has shipped, we will send:

• A shipping confirmation email
• A tracking number
• A tracking link

Please allow up to 24 hours for tracking information to become active after shipment.

Shipping Carriers

To ensure dependable delivery service, we work with trusted shipping partners, including:

• USPS
• UPS
• FedEx

The carrier used for your order will be selected based on destination, service availability, and delivery efficiency.

Shipping Locations

United States Shipping Only

We currently ship to addresses located within the United States.

At this time, we do not offer international shipping.

Shipping Costs

Free Shipping

We proudly offer Free Shipping on all orders.

• No hidden fees
• No additional shipping charges at checkout
• All prices are displayed and processed in USD

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

1. Verify that the shipping address provided during checkout is correct.
2. Check around your delivery location and mailbox.
3. Ask household members, neighbors, or building management if they accepted the package.
4. Contact the shipping carrier directly using your tracking number.

If the carrier officially confirms that your package has been lost, please contact our support team with your order number. We will review the situation and provide an appropriate resolution, including a replacement or refund when applicable.

Shipping Delays

While we work hard to deliver every order on time, delays may occasionally occur due to factors outside our control, including:

• Severe weather conditions
• High shipping volumes
• Carrier service interruptions
• Transportation or logistical delays

If your order has not arrived within the expected delivery timeframe, please contact our customer support team for assistance.

At Katana Depot, we are committed to providing a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of delivery for eligible items.

Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.
• All included accessories, parts, and documentation must be included.
• A return request must be submitted before sending the item back.

To start a return, please contact us at service@katanadepot.com. Our team will provide return authorization and instructions.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the product
• Photos of the shipping package
• A brief description of the issue

After review, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

Approved Refunds

• Refunds are issued to the original payment method.
• Processing is completed within 7 business days after inspection.
• A confirmation email will be sent once the refund has been processed.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account or payment method.
2. Contact your bank or card provider, as processing times may vary.
3. If you still need assistance, contact us at service@katanadepot.com.

Exchanges

We accept exchanges for eligible products within the 30-day return period.

How To Request An Exchange

1. Contact our support team at service@katanadepot.com.
2. Follow the return instructions provided.
3. Once the original item is received and inspected, we will process the replacement item.

All exchanges are subject to product availability.

Non-Eligible Returns

Returns may not be accepted if:

• The item has been used or altered.
• The product is not returned in its original condition.
• The return request is made more than 30 days after delivery.
• The item is returned without prior authorization.

Return Shipping & Fees

Return Method

Return by mail

Return Shipping Cost

Free

Return Label

Provided free of charge

Restocking Fee

No restocking fee

Refund Processing Time

Within 7 business days after inspection

Order Cancellation

Orders may be canceled within 2 hours of purchase if they have not yet been processed or shipped.

To request a cancellation, please contact us as soon as possible at service@katanadepot.com.

Return Address

HANDMADE ARTWORKS INC
18351 Colima Rd #425
Rowland Heights, California 91748
United States