Payment Policy

At Katana Depot, we are committed to providing a secure and reliable payment experience for all customers. This Payment Policy explains how payments are processed and how we help protect your information during checkout.

Accepted Payment Methods

We accept the payment methods that are displayed and available at checkout at the time of purchase.

Available payment options may vary depending on factors such as location, device, and payment provider availability.

Payment Security

Protecting your personal and financial information is important to us.

All transactions are processed through secure payment systems that use industry-standard encryption and security measures to help safeguard your information during checkout.

We do not store sensitive payment details on our website.

Currency

Unless otherwise stated, all prices displayed on our website are listed and processed in United States Dollars (USD).

If your financial institution uses a different currency, exchange rates or additional fees may apply according to your provider's policies.

Payment Authorization

When an order is placed, payment may be subject to authorization and verification procedures to help ensure transaction security and accuracy.

Orders will only be processed after successful payment confirmation.

Order Confirmation

After a successful purchase, you will receive an order confirmation email containing your order details.

If you do not receive a confirmation email, please check your spam or junk folder before contacting our support team.

Failed Payments

Payments may occasionally fail due to verification issues, billing information errors, insufficient funds, or restrictions imposed by the payment provider.

If you experience a payment issue, please review your information and try again or contact your payment provider for assistance.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Processing times may vary depending on your payment provider and financial institution.

For additional information, please refer to our Return & Refund Policy.

Fraud Prevention

To protect customers and maintain transaction security, certain orders may be subject to additional review or verification before shipment.

Contact Us:

HANDMADE ARTWORKS INC

18351 Colima Rd #425,
Rowland Heights, CA 91748,
USA

Email: service@katanadepot.com
Phone: +1 (323) 647-2657

Customer Support Hours:
Monday – Friday, 09:00 AM – 05:00 PM (PT)