FAQ

Orders & Processing

How long does it take to process an order?

Orders are typically processed within 1–2 business days (Monday–Friday). Orders placed after the daily cut-off time may be processed on the next business day.

Can I cancel my order?

Yes. Orders may be canceled within 2 hours of purchase, provided they have not already been processed or shipped. Please contact our support team as soon as possible for assistance.

Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping information. Please contact us immediately after placing your order.

Shipping & Delivery

How long does delivery take?

Most orders arrive within 5–9 business days, including processing and shipping time.

Do you offer free shipping?

Yes. We provide free shipping on all orders within the United States.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number and tracking link.

Do you ship internationally?

Currently, we only ship to addresses within the United States.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery. Returned items must be unused, in their original condition, and include all original packaging and accessories.

How do I request a return?

To start a return, please contact us at service@katanadepot.com. Our team will provide return instructions and authorization details.

How long does it take to receive a refund?

Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.

Who pays for return shipping?

We provide return shipping at no additional cost for approved returns.

Products

What should I do if my item arrives damaged or defective?

Please contact us within 48 hours of delivery and provide your order number, photos of the item, and photos of the packaging. We will review the issue and provide an appropriate solution.

Are all products inspected before shipping?

Yes. Orders are reviewed and checked before shipment to help ensure that products arrive in good condition.

Contact Us:

HANDMADE ARTWORKS INC

18351 Colima Rd #425,
Rowland Heights, CA 91748,
USA

Email: service@katanadepot.com
Phone: +1 (323) 647-2657

Customer Support Hours:
Monday – Friday, 09:00 AM – 05:00 PM (PT)