Refund policy

At Katana Depot, we are committed to providing a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of delivery for eligible items.

Return Eligibility

To qualify for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • All included accessories, parts, and documentation must be included.

  • A return request must be submitted before sending the item back.

To start a return, please contact us at service@katanadepot.com. Our team will provide return authorization and instructions.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the product

  • Photos of the shipping package

  • A brief description of the issue

After review, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

Approved Refunds

  • Refunds are issued to the original payment method.

  • Processing is completed within 7 business days after inspection.

  • A confirmation email will be sent once the refund has been processed.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment method.

  2. Contact your bank or card provider, as processing times may vary.

  3. If you still need assistance, contact us at service@katanadepot.com.

Exchanges

We accept exchanges for eligible products within the 30-day return period.

How To Request An Exchange

  1. Contact our support team at service@katanadepot.com.

  2. Follow the return instructions provided.

  3. Once the original item is received and inspected, we will process the replacement item.

All exchanges are subject to product availability.

Non-Eligible Returns

Returns may not be accepted if:

  • The item has been used or altered.

  • The product is not returned in its original condition.

  • The return request is made more than 30 days after delivery.

  • The item is returned without prior authorization.

Return Shipping & Fees

Return Method

Return by mail

Return Shipping Cost

Free

Return Label

Provided free of charge

Restocking Fee

No restocking fee

Refund Processing Time

Within 7 business days after inspection

Order Cancellation

Orders may be canceled within 2 hours of purchase if they have not yet been processed or shipped.

To request a cancellation, please contact us as soon as possible at service@katanadepot.com.

Return Address

HANDMADE ARTWORKS INC
18351 Colima Rd #425
Rowland Heights, California 91748
United States

Contact Us:

HANDMADE ARTWORKS INC

18351 Colima Rd #425,
Rowland Heights, CA 91748,
USA

Email: service@katanadepot.com
Phone: +1 (323) 647-2657

Customer Support Hours:
Monday – Friday, 09:00 AM – 05:00 PM (PT)