Refund policy

At Katana Depot

At Katana Depot, customer satisfaction is important to us. We strive to provide quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

30-Day Return Policy

We accept returns of eligible products within 30 days of delivery.

Return Eligibility

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item should be returned in its original packaging whenever possible.

  • All included accessories, parts, manuals, and documentation must be included.

  • A return request must be submitted before returning the item.

To initiate a return, please contact us at service@katanadepot.com. Our support team will provide return authorization and return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the shipping package

  • A brief description of the issue

After reviewing the information, we will determine an appropriate solution, which may include a replacement, exchange, or refund.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

Approved Refunds

If approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Refunds are typically processed within 7 business days after inspection.

  • A confirmation email will be sent once the refund has been processed.

Please note that banks and payment providers may require additional time before the refund appears in your account.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment method.

  2. Contact your bank or card provider, as processing times may vary.

  3. If you still require assistance, contact us at service@katanadepot.com.

Exchanges

We accept exchanges for eligible products within the 30-day return period.

How To Request An Exchange

  1. Contact our support team at service@katanadepot.com.

  2. Follow the return instructions provided.

  3. Once the original item has been received and inspected, we will process the replacement item.

All exchanges are subject to product availability.

Non-Eligible Returns

Returns may not be accepted if:

  • The item has been used, damaged, or altered by the customer.

  • The item is not returned in its original condition.

  • The return request is submitted more than 30 days after delivery.

  • The item is returned without prior authorization.

We reserve the right to refuse returns that do not meet the requirements of this policy.

Return Shipping & Fees

Return Method

Return by mail

Return Shipping Cost

Free

Return Label

Provided at no additional cost

Restocking Fee

No restocking fees

Refund Processing Time

Within 7 business days after inspection

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If you need to cancel an order, please contact us as soon as possible at service@katanadepot.com.

Once an order has been shipped, it can no longer be canceled but may be eligible for return under this policy.

Return Address

HANDMADE ARTWORKS INC
18351 Colima Rd #425
Rowland Heights, CA 91748
United States

Contact Us:

HANDMADE ARTWORKS INC

18351 Colima Rd #425,
Rowland Heights, CA 91748,
USA

Email: service@katanadepot.com
Phone: +1 (323) 647-2657

Customer Support Hours:
Monday – Friday, 09:00 AM – 05:00 PM (PT)